Director, Operations & Transformation
Sonam Sahai is Director Operations & Transformation at RAKBANK. Key skill set includes Banking Operations, Organizational Transformation, Operational Strategy Operational Excellence and Operational Controls. A Professional Banker and a Transformation Expert, Sonam has over 28 years of experience in top ranked financial institutions in UAE and India. He joined RAKBANK in 2014. Prior to this Sonam worked in Senior roles at Mashreq Bank managing several areas of banking with primary focus on Operations, Call Centre operations, Alternate Channels (online and mobile), Service and Quality, Project Management Office and Operations outsourcing. Currently Sonam leads the Operations unit along with Business Process & Re-engineering initiatives across the bank. Under his leadership the transformation team works in driving change management, identifying improved opportunities and delivering solutions using lean methodology.