Managing Director – Ride Hailing Domain
Sandeep Shetty is currently the Managing Director of the Ride Hailing domain at Careem which is the MENA region’s leading ride hailing company and operates in 100+ cities across 15 countries. With 30 M + registered customers and over a million captains (drivers), Careem is one of the regions largest consumer companies. In his current role he has accountability for the 3 B $ value ride hailing business including acquisition, engagement and retention of Careem’s customers and captains. He is also responsible for managing the Marketplace function, Loyalty, the entire contact centre and shared services organization (1500 + people across 6 countries), Safety, Quality, Fraud for cusptmer captains and employees and new mobility verticals including pooling. Sandeep has a solid track record in managing large P&L’s, operations, transformation and strategy, having spent 20 years primarily across GE Capital, Wachovia Bank (now Wells Fargo), McKinsey and Emirates NBD in senior leadership roles in the US, India and the Middle East. Prior to joining Careem, Sandeep spent five years at Emirates NBD where he led several end-to-end digital transformation initiatives for the bank and helped design and execute the creation of Tanfeeth, Emirates NBD’s shared services entity. He has also served at McKinsey's Dubai office for four years during which he worked on several operations and strategies for clients across the Middle East. Before McKinsey, Sandeep spent six years with GE Capital/Genpact as Vice President, 3 of which were spent in the United States serving Wachovia Bank (now Wells Fargo) in the capacity of a Transformation leader. Sandeep holds Bachelor of Engineering and Master of Business Administration degrees from the Indian Institute of Technology (IIT) and the Indian Institute of Management (IIM) respectively.