Speaker Profile

Zahid Mustafa


The Bank of Punjab
Group Chief – Consumer & Digital Banking

Zahid is a highly experienced international banker with over 26 years of Retail and Commercial Banking experience, working for Citibank, Barclays, Absa and now The Bank of Punjab. This includes 20 years in country and regional management positions covering many markets including Pakistan, Egypt, Kenya, Uganda, Tanzania, Ghana and Mauritius. Zahid is currently spearheading business turnaround at The Bank of Punjab – second largest public sector bank in Pakistan. On one hand he is enhancing customer experience through a robust digital banking roll-out while on the other hand he is transforming Customer Value Proposition and service across conventional branch network. Prior to this role Zahid was responsible for Absa Retail Banking across 10 businesses in 9 countries in Africa, serving over 6 million customers. In Barclays he has been responsible for Retail, Commercial, SME, Payments, Islamic Banking and Bancassurance portfolio for last 13 years covering many markets. Zahid has set up many new successful businesses, he is exceptionally innovative and has won many awards for introducing pioneering new solutions and products. In 2018 Zahid expanded his horizon to launch Barclays Virtual Banking “Timiza” – a digital only banking solution offering transactional, payments, savings, borrowing and protection solutions. In slightly over a year Barclays was able to on-board over 4 million customers on this mobile platform. Prior to joining Barclays Zahid worked for Citibank in Global Consumer Banking for 11 years in many areas. Zahid ran the Retail Banking and Cards business for Citibank Pakistan. Zahid was also a member of Visa Business Council for Middle East and Africa 2013 – 2018.

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