26th May 2021Now a virtual event
4th Annual Middle East COO Conclave in Financial Services is a high-profile virtual platform that brings together the aristocracy from the region’s banking operations and technology fraternity. Prior to COVID-19, the financial services industry was evolving at a rapid pace, driven by changing customer expectations, heightened competition from incumbents and new entrants, evolving regulations, and advancements in technology. Digital transformation was well underway, evidenced by a proliferation of digital channels, tools and challenger banks. COVID-19 has exacerbated this. True Transformation is typically about future-proofing a business. It entails a degree of change of business processes and operating models, and at times, fundamental changes in how the business model generates revenue and manages costs. Disruptive forces—like open data, changing customer expectations, disintermediation of the value chain, and more—continue to shape the future of financial services. Many financial institutions are embracing digital innovation to help them tackle these shifting market dynamics. They seem to see the need to accelerate customer acquisition by offering more than a simple product but rather a differentiated experience. And fueled by the use of responsible, data-driven insights, many financial institutions are starting to evolve their value propositions to realize the benefits of digital transformation. In today’s landscape of rapidly evolving mass automation, shifting consumer expectations, regulatory pressures, and the continual threat of disruption from new tech-driven competitors and business models, the technology has changed, but the anxiety remains the same. As the world becomes more tech-centric by the minute, humans must drive change and direct technological investment and adoption. Join us and be part of an A-List audience that represents operations, technology and transformation. Listen to how banks in the region are coping up with real case studies. All this and much more will be discussed at this much anticipated and exclusive virtual event.
Chief Operating Officer, Chief Information Officer, Chief Technology Officer, Chief Innovation Officer, Chief Transformation Officer, Chief Information Security Officer, Chief Strategy Officer, Chief Digital Officer, Chief Data Officer, Chief Risk Officer, Chief Quality Officer, Chief Happiness Officer, Group Executives and Heads of the following departments:
Operations, Technology, Innovation, Transformation, Data & Analytics, Software Engineering, Customer Experience, IT Architecture & Strategy, Enterprise Solutions, Service Quality, Operational Excellence, Process Excellence, Artificial Intelligence, Robotics, Continuous Improvement, Process Automation, Process Improvement, Process Champions, Process Design, PMO, Strategy, Service Design, Lean, Six Sigma, Retail Operations, Corporate Operations, Enterprise Operations, Central Operations, Business Operations, Operational Controls, Shared Services, Risk Management, People Engagement, Happiness, Digital Channels, Alternate Channels, Delivery Channels, Blockchain and FinTech.