23 - 24 April, 2019Dubai, United Arab Emirates
2nd Annual Middle East COO Conclave in Financial Services is a high-profile platform that brings together the aristocracy from the region’s banking operations and technology fraternity. Achieving operational excellence and control, driving continuous process and people improvement, big data and predictive analytics, exploring potential and innovative technologies to offer world class customer experience at a much better turnaround time without compromising on security is imperative in a bank’s digital transformation agenda. Listen to how banks in the region are coping up with real case studies. Understand what are the best ways to accelerate transformation and what are the significant drivers towards becoming an effective model bank. All this and much more will be discussed at this much anticipated and exclusive gathering.
Banking and financial services has embraced a global shift to becoming a service oriented industry rather than the typical bank. Banks that are able to continuously transform and improve their business models and strategy will lead the quest to be the preferred model bank.
The bank's operation is a critical function that is responsible to ensure business productivity and lean turnaround time which would lead to ultimate customer satisfaction and experience. Achieving operational excellence is a key for any organization specially to ensure increase levels of people happiness, customer experience, smart strategies, driving effective transformation, continuous improvement and greater turnover. In order to meet these desired goals, the COO's role is being challenged day in and day out.
Chief Operating Officer, Chief Information Officer, Chief Innovation Officer, Chief Transformation Officer, Chief Strategy Officer, Chief Digital Officer, Chief Information Security Officer, Chief Quality Officer, Chief Happiness Officer, Group Executives and Heads of the following departments:
Operations, Technology, Innovation, Transformation, Software Engineering, Customer Experience, Service Quality, Operational Excellence, Shared Services, Process Excellence, Artificial Intelligence, Robotics, Continuous Improvement, Process Automation, Process Improvement, Process Champions, Process Design, PMO, Strategy, Service Design, Lean, Six Sigma, Retail Operations, Corporate Operations, Enterprise Operations, Business Operations, Operational Controls, People Engagement, Happiness, Digital Channels, Alternate Channels, Delivery Channels, Digital and FinTech.